Study of the Relationship between Organizational Silence, Job Exhaustion and Job Performance among Farshousing Bank Staff

The aim of this study was to investigate the relationship between organizational silence, job exhaustion and job performance. It was a correlationstudy. The sample population included 642 employees of the Housing Bank of Fars province. Selection of the participants was carried out using a single-stage cluster sampling method and 133 subjects were selected as sample. In this study, three questionnaires including: job performance (Patterson, 1970), job exhaustion (Maslach & Jackson, 1981) and organizational silence (Vakvla & Bvradas, 2005) were used to collect data. Pearson correlation coefficient, stepwise regression analysis, mean, and standard deviation, were used to analyze the data. The result indicated that job performance and job exhaustion have a negative and significantcorrelation with institutional performance, among them, organizational silence, attitude of the headmaster towards the silence, and the prospect of higher management towards silence can reversely predict job performance and dimensions related to the communication opportunitieshave direct relationship with performance. Also, among the dimensions of job exhaustion, the dimension of reduction of personal success has a more effective role in job exhaustion of housing bank employees.