Krishnan, Thanigaivel R and Liew, Su Ann and Koon, Vui-Yee (2017) The Effect of Human Resource Management (HRM) Practices in Service-Oriented Organizational Citizenship Behaviour (OCB): Case of Telecommunications and Internet Service Providers in Malaysia. Asian Social Science, 13 (1). p. 67. ISSN 19112017
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Abstract
In the human resource management-organizational performance research context, this paper is focusing on the effect of Human Resource Management (HRM) practices (pay practice, job security, training and development, supervisor support) on service-oriented Organizational Citizenship Behaviour (OCB) in Malaysian telecommunication and internet service providers. A quantitative study was conducted on 204 customer-contact employees who working in telecommunications and internet service providers in Malaysia. Correlation analysis and multiple regression analysis were applied to analyse the relationships between HRM practices and service-oriented OCB. The results indicate that, job security, training and development, supervisor support and overall perceptions of HRM practices have positive and significant effect on service-oriented OCB with the exception for pay practice.
Item Type: | Article |
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Subjects: | Eprints STM archive > Social Sciences and Humanities |
Depositing User: | Unnamed user with email admin@eprints.stmarchive |
Date Deposited: | 17 Jul 2023 05:05 |
Last Modified: | 16 Sep 2023 05:45 |
URI: | http://public.paper4promo.com/id/eprint/932 |