Software Quality Improvement Using Force-field Analysis

Today, global demands for quality products and services have moved quality assurance to the forefront. Just as quality is a determining factor for the survival of a product in a competitive market, quality system will be a requirement for the competitive survival of Information Technology (IT) firms in the future.
In my plight to improve the performance of software systems, I began by seeking the opinions of software developers, having conducted personal interview with some of the developers; It was perceived that some of the software developers were being exaggerative about the processes of software development. This made me to change my target audience from software developers to the users of software systems. The reason for this is because it is the software users that are always at the receiving end of every lapses, failure, error and mistakes incurred in the cause of developing software systems.
From my experience in this research, it was observed that, there are two categories of users; the power users who made use of software systems to render services and the common users who are the receiving audience of the services rendered by the power users.
The information received from the common users apparently reflects the level of performance of the software systems, thus I decided to work with the information received from them.
In the plight of improving the current level of performance of the software systems, I perceived that the best way to accomplish this is by shedding away the wrong practices and pattern of software development process by the developers, as well as the unethical ways of using the software systems (by the software users) and also to promote the supporting factors that influence the performance of software systems.
Using the requirement negotiation process embedded in win-win spiral model of software development, and with the aid of force field analysis, I have been able to establish a bench-mark that forms a foundational model for every software development project.